SMS Consent and Opt-In Information

Charlotte DOT Exam Center operates an automated SMS appointment reminder program for DOT medical certificate holders. This page documents our opt-in procedures, consent language, message content, and opt-out process.

Program Overview

Commercial drivers who receive their DOT physical examination at Charlotte DOT Exam Center are eligible to enroll in our DOT Medical Certificate Expiration Reminder Program. This program sends automated text messages to remind drivers when their DOT medical certificate is approaching its expiration date, helping drivers avoid lapses in their commercial driving credentials.

Program details:

  • Message frequency: Up to 4 messages per DOT medical certificate cycle (typically 1–2 years)
  • Send schedule: 30 days, 15 days, 7 days, and 1 day before certificate expiration
  • Sending number: +1 (844) 708-5403
  • Cost: Message and data rates may apply through your mobile carrier. Charlotte DOT Exam Center does not charge for reminder messages.

How Patients Opt In to SMS Reminders

Charlotte DOT Exam Center collects cell phone numbers and SMS consent through two verified methods. Phone numbers are never purchased, rented, or acquired from third parties. Patients are only enrolled after providing explicit consent.

Method 1: In-Person Verbal Consent at DOT Physical Examination

At the time of a patient’s DOT physical examination, clinic staff verbally read the following script to the patient:

“We would like to send you automated text message reminders when your DOT medical certificate is approaching its expiration date. Messages are sent at 30, 15, 7, and 1 day before expiration. Message and data rates may apply. You can reply STOP at any time to unsubscribe. Do you consent to receive these messages?”

The patient’s verbal response and cell phone number are recorded in the patient management system. Only patients who provide explicit verbal consent are enrolled in the reminder program. Patients who decline are not added to the list.

Method 2: Phone Booking with AI Scheduling Assistant

When patients call Charlotte DOT Exam Center to book a DOT physical examination, our AI scheduling assistant reads the same consent script verbatim during the call. The assistant:

  • Collects the patient’s cell phone number
  • Reads the verbal consent script above
  • Records the patient’s explicit verbal “yes” or “no” response
  • Enrolls the patient only if they provide explicit consent

All booking calls are logged and time-stamped for compliance verification.

Sample Messages Patients Receive

The following are representative examples of the messages enrolled patients receive:

30-day reminder:

“Hi [Name], your DOT medical certificate expires in 30 days on [date]. Call Charlotte DOT Exam Center at 704-544-3494 or reply SCHEDULE to book. Reply STOP to opt out.”

7-day reminder:

“Hi [Name], your DOT medical certificate expires in 7 days on [date]. Book now at Charlotte DOT Exam Center: 704-544-3494 or reply SCHEDULE. Reply STOP to opt out.”

1-day urgent reminder:

“URGENT [Name]: Your DOT certificate expires TOMORROW. Call Charlotte DOT Exam Center at 704-544-3494 or reply SCHEDULE. We have same-day availability. Reply STOP to opt out.”

How to Opt Out

Patients can unsubscribe from SMS reminders at any time using any of the following methods:

  • Reply STOP to any reminder message — you will be immediately removed from the list and receive a confirmation message
  • Other recognized opt-out keywords: CANCEL, END, QUIT, UNSUBSCRIBE, OPTOUT, REVOKE, STOPALL
  • Call us directly: 704-544-3494
  • Email: appt@tebbyclinic.com

Opt-out confirmation message sent after STOP reply:

“You have successfully been unsubscribed. You will not receive any more messages from this number. Reply START to resubscribe.”

Help Information

Patients who reply HELP to any reminder message will receive:

“Charlotte DOT Exam Center: Reply STOP to unsubscribe from DOT certificate reminders. Call 704-544-3494 for assistance. Msg & data rates may apply.”

Data Handling and Privacy

Charlotte DOT Exam Center:

  • Does not sell, rent, or share patient phone numbers with any third party for marketing purposes
  • Uses phone numbers exclusively for DOT medical certificate expiration reminders as consented
  • Retains patient contact information in a secure patient management system compliant with applicable healthcare privacy standards
  • Removes opted-out numbers from the active reminder list immediately upon receiving STOP requests

For complete details on data handling, please review our Privacy Policy and Terms and Conditions.

Business Information

Charlotte DOT Exam Center, LLC
8415 Pineville-Matthews Road, Suite 102
Charlotte, North Carolina 28226
Phone: 704-544-3494
Email: appt@tebbyclinic.com

Legal entity: Charlotte DOT Exam Center, LLC
NC Secretary of State Registration: SOSID 3081858
EIN: 39-3160377
SMS sending number: +1 (844) 708-5403

Questions

If you have any questions about our SMS reminder program, opt-in or opt-out procedures, or how your information is handled, please contact us:

  • Phone: 704-544-3494
  • Email: appt@tebbyclinic.com

Page last updated: April 20, 2026