Last updated: April 21, 2026 Charlotte DOT Exam Center (“us”, “we”, or “our”) operates the Charlotte DOT Exam Center website (the “Service”).
This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.
We will not use or share your information with anyone except as described in this Privacy Policy.
We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at https://charlottedotexam.com
Information Collection And Use
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information (“Personal Information”) may include, but is not limited to:
Log Data
We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.
Google AdSense & DoubleClick Cookie
Google, as a third party vendor, uses cookies to serve ads on our Service.
Cookies
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.
We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Service Providers
We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Links To Other Sites
Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Children’s Privacy
Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our servers immediately.
Compliance With Laws
We will disclose your Personal Information where required to do so by law or subpoena.
Changes To This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
SMS Appointment Reminder Program
SMS Appointment Reminder Program
Charlotte DOT Exam Center operates an automated SMS appointment
reminder program for patients who have undergone a DOT physical
examination at our facility.
How we collect your phone number: Patients voluntarily provide
their cell phone number to our staff at the time of their DOT
physical examination or when booking an appointment by phone.
Consent is obtained in writing via a signed paper consent form
at the clinic, or verbally via our AI phone booking assistant.
Participation in the SMS reminder program is completely optional
and is not required to receive DOT physical examinations or any
other services at Charlotte DOT Exam Center.
How we use your phone number: We use your phone number solely
to send automated text message reminders notifying you when your
DOT medical certificate is approaching its expiration date.
Messages are sent at approximately 30, 15, 7, and 1 day before
expiration.
Message frequency: Up to 4 messages per certificate cycle.
Message and data rates may apply.
Opt-out: Reply STOP to any message to unsubscribe. You will
receive no further messages. Help: Reply HELP for assistance or
call us at (704) 544-3494.
Data sharing: Text messaging originator opt-in data and consent
will not be shared with any third parties. Charlotte DOT Exam
Center does not sell, rent, lease, or share patient phone
numbers, SMS opt-in data, or consent records with any third
party for any purpose, including but not limited to marketing,
advertising, affiliates, analytics providers, or data brokers.
Phone numbers are used exclusively for the DOT Medical
Certificate Expiration Reminder Program as consented.
Retention: SMS consent records are retained for a minimum of
three (3) years consistent with applicable medical record
retention requirements.
For complete details on our SMS consent process, including our
verbal consent script, sample messages, and a copy of our paper
consent form, please visit our SMS Consent and Opt-In
Information page at
https://charlottedotexam.com/sms-consent/.
Contact Us
If you have any questions about this Privacy Policy, please contact us.
