Charlotte DOT Exam Center operates an automated SMS appointment reminder program for DOT medical certificate holders. This page documents our opt-in procedures, consent language, sample conversations, consent storage, message content, and opt-out process in full detail.
The SMS messages described on this page are transactional and informational communications, not marketing or promotional messages. Under the Telephone Consumer Protection Act (TCPA) and FCC guidance, service-related messages sent to customers with an existing business relationship qualify as transactional where:
Verbal consent is a legally sufficient opt-in mechanism for transactional SMS communications under TCPA. However, Charlotte DOT Exam Center exceeds this minimum standard by also obtaining written consent via signed paper form as a supplementary opt-in method for every enrolled patient.
Participation in the SMS reminder program is completely optional. SMS consent is never a requirement for receiving DOT physical examination services or any other care at Charlotte DOT Exam Center. Patients who decline SMS enrollment receive the same quality of care, scheduling access, and services as patients who opt in. Patients may also opt out at any time without any effect on their ability to receive future services.
Commercial drivers who receive their DOT physical examination at Charlotte DOT Exam Center are eligible to enroll in our DOT Medical Certificate Expiration Reminder Program. This program sends automated text messages to remind drivers when their DOT medical certificate is approaching its expiration date, helping drivers avoid lapses in their commercial driving credentials.
Program details:
Charlotte DOT Exam Center collects cell phone numbers and SMS consent through two verified, documented methods. Phone numbers are never purchased, rented, or acquired from third parties. Patients are only enrolled after providing explicit consent, and every enrollment is documented through both verbal affirmation and written signature.
At check-in for every DOT physical examination, patients receive a clipboard containing the SMS Appointment Reminder Consent Form along with other intake paperwork. The form:
A visual reproduction of the actual paper consent form used at Charlotte DOT Exam Center appears below. The form is printed and distributed at every DOT physical examination.
Figure 1: Actual paper consent form distributed at every DOT physical examination at Charlotte DOT Exam Center.
When patients call Charlotte DOT Exam Center at +1 (844) 708-5403 to book a DOT physical examination, our AI scheduling assistant collects their cell phone number and reads a verbal consent script before enrolling them in the reminder program. Verbal consent is also collected in-person at the examination where a paper form is not used (for example, walk-in patients who decline the paperwork option).
“We would like to send you automated text message reminders when your DOT medical certificate is approaching its expiration date. Messages are sent at 30 days, 15 days, 7 days, and 1 day before expiration. Message and data rates may apply, depending on your mobile phone service plan. You can reply STOP at any time to unsubscribe, or reply HELP for help. Do you consent to receive these messages?”
The following demonstrates a typical verbal opt-in interaction:
AI Scheduler: “Thank you for calling Charlotte DOT Exam Center. I can help you schedule your DOT physical examination. Can I get your name, please?”
Driver: “John Smith.”
AI Scheduler: “Thank you, John. What is the best cell phone number to reach you?”
Driver: “704-555-0199.”
AI Scheduler: “Got it. Before I book your appointment, I have one quick question. We would like to send you automated text message reminders when your DOT medical certificate is approaching its expiration date. Messages are sent at 30 days, 15 days, 7 days, and 1 day before expiration. Message and data rates may apply, depending on your mobile phone service plan. You can reply STOP at any time to unsubscribe, or reply HELP for help. Do you consent to receive these messages?”
Driver: “Yes, that sounds helpful.”
AI Scheduler: “Great! You will be enrolled in the reminder program. You will receive a confirmation text shortly. Now let me find an available appointment time for your DOT physical…”
If the driver declines (answers “No”), the AI scheduler responds:
AI Scheduler: “No problem. You will not receive any text messages. Let’s continue with scheduling your appointment.”
The driver is not enrolled and receives no messages.
Within approximately one minute of completing a verbal opt-in, the enrolled patient receives this confirmation SMS:
“Charlotte DOT Exam Center: You’re enrolled in DOT certificate expiration reminders (up to 4 msgs/cycle). Msg & data rates may apply. Reply STOP to opt out, HELP for help.”
Every instance of patient consent — whether written or verbal — is documented and stored to provide a complete audit trail.
Consent documentation can be produced on request for compliance verification by Twilio, mobile carriers, the FCC, or in response to any regulatory inquiry.
30-day reminder:
“Hi [Name], your DOT medical certificate expires in 30 days on [date]. Call Charlotte DOT Exam Center at 704-544-3494 or reply SCHEDULE to book. Reply STOP to opt out.”
15-day reminder:
“Hi [Name], your DOT medical certificate expires in 15 days on [date]. Please book your renewal at Charlotte DOT Exam Center: 704-544-3494 or reply SCHEDULE. Reply STOP to opt out.”
7-day reminder:
“Hi [Name], your DOT medical certificate expires in 7 days on [date]. Book now at Charlotte DOT Exam Center: 704-544-3494 or reply SCHEDULE. Reply STOP to opt out.”
1-day urgent reminder:
“URGENT [Name]: Your DOT certificate expires TOMORROW. Call Charlotte DOT Exam Center at 704-544-3494 or reply SCHEDULE. We have same-day availability. Reply STOP to opt out.”
Patients can unsubscribe from SMS reminders at any time using any of the following methods:
Opt-out confirmation message sent after STOP reply:
“You have successfully been unsubscribed. You will not receive any more messages from this number. Reply START to resubscribe.”
Patients who reply HELP to any reminder message will receive:
“Charlotte DOT Exam Center: Reply STOP to unsubscribe from DOT certificate reminders. Call 704-544-3494 for assistance. Msg & data rates may apply.”
Charlotte DOT Exam Center:
For complete details on data handling, please review our Privacy Policy and Terms and Conditions.
Charlotte DOT Exam Center, LLC
8415 Pineville-Matthews Road, Suite 102
Charlotte, North Carolina 28226
Phone: 704-544-3494
Email: appt@tebbyclinic.com
Legal entity: Charlotte DOT Exam Center, LLC
NC Secretary of State Registration: SOSID 3081858
EIN: 39-3160377
SMS sending number: +1 (844) 708-5403
SMS use case category: Customer Care / Appointment Reminders (Transactional)
If you have any questions about our SMS reminder program, opt-in or opt-out procedures, or how your information is handled, please contact us:
Page last updated: April 21, 2026